Privacy Policy

Introduction

This Privacy Policy (the ‘Policy’) applies to the online course and community platform (the ‘Platform’) owned and operated by Saint’s Coaching (‘we’, ‘us’, or ‘our’). We are committed to protecting the privacy and security of the personal information that we collect from our users, including high school students in Western Australia enrolled in English ATAR (‘users’, ‘you’ or ‘your’).

This Policy explains how we collect, use, disclose, and protect your personal information when you use the Platform, including any information you may provide through our website, mobile application and any other interfaces. By using the Platform, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not use the Platform.

Collection of Information

We collect information from you in various ways when you use the Platform. This may include, but is not limited to, the following:

Registering for an account on the Platform

• When you create an account, we may collect your name, email address, phone number and other contact information.
• We may collect demographic information from you, such as date of birth, gender, and school, as part of our onboarding process.

Payment information

• We collect payment information when you purchase the online course (the ‘Course’) or any other product. This information is used for billing purposes and is securely stored by our payment processor.

Profile information

• We may collect the information you provide us with about yourself, such as your interests and goals, to create your profile.

Participating in courses or community activities on the Platform

• We may collect information about your Course progress, participation in discussions and other interactions on the Platform, such as Course completion and quizzes taken.

Submitting content to the Platform

• We may collect information about the content you submit, such as text, images, or videos, including the content you submit if you contact us for support.

Usage information

• We may collect information about how you use the Platform, such as the pages you visit, the features you use, and the time you spend on the Platform.

Device information

• We may collect information about the device you use to access our Platform, such as your IP address, browser type, and operating system.

Location information

• We may collect information about your location based on your IP address or device settings.

Using cookies and other tracking technologies

• We may use cookies, web beacons and other technologies to:
  • Recognize your device and provide you with a personalized experience;
  • Collect information about your browsing activity on the Platform;
  • Attribute visits to our websites to third-party sources and serve targeted ads from Google, Facebook, Instagram and other third-party vendors;
  • To measure performance and engagement.

Use of Information

We may use your information for a variety of purposes, including, but not limited to, the following:

Processing transactions

• We use your payment information to process your transactions and send you receipts.

Providing access to the Platform and the Course

• We use your information to create and manage your account and provide you access to the Course and community activities on the Platform.
• We may use your information to facilitate communication and collaboration with instructors or other users in the community.

Improving the Platform

• We may use your information to understand how users interact with the Platform and to make improvements to the Platform.
• We may also use your information to personalize your experience on the Platform.
• We may also use your information for our marketing and promotional efforts, analyze site usage, and improve our content and offerings.

Monitoring progress and activity

• We may use your information to track your progress and provide you with personalized recommendations for learning resources.

Communicating with you

• We may use your information to send you updates about the Platform, communicate with you about your account, or respond to your inquiries.
• We may use your information to contact you for customer service purposes or to send you surveys for feedback about your experience on the Platform.
• We may use your information to send you marketing and promotional communications if you have opted in to receive such communications.

Compliance with legal obligations

• We may use your information to comply with legal obligations, such as responding to a subpoena or court order.

Protecting rights

• We use the information we collect to enforce our terms of service, protect our intellectual property rights, and protect the rights of our users.

Sharing or Disclosure of Information

We may share or disclose your information with third parties in certain situations, including:

Platform experience

• We may share your information with our employees and contractors, who need to know the information to operate, develop or improve our platform, or other community members, as necessary to facilitate communication or participation in the Platform.

Partners

• We may share anonymous, aggregated data about our users with partners for research or marketing purposes.

Service providers

• We may share your information with third-party service providers who assist us with the operation of the Platform, such as hosting providers, payment processors, email delivery and customer support.

Legal compliance

• We may share your information with law enforcement or other government agencies if we are required to do so by law or if we believe it is necessary to protect the rights, property, or safety of the Platform, our users, or others.

Protection against harm

• We may disclose the information we collect when we believe it is necessary to investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to any person’s rights, property, or safety.

Merger

• We may disclose your information in the event of a merger, acquisition, change of control or any other sale of all or a portion of Saint’s Coaching.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the services and features of the Platform. We will also retain your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We take the security of your information seriously and have implemented measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Access to your information

• You have the right to access the information we collect about you and to request that we correct or delete any inaccurate information.
• If you want to delete your account, please contact us at learn@saintscoaching.com.au. Please note that we may retain certain information as required by law or for legitimate business purposes.

Opt-out of communications

• You can opt out of receiving communications from us by following the unsubscribe instructions in the communication.

Object to processing of your information

• You can object to the processing of your information for specific purposes, such as for direct marketing.

Complaints

• If you have any questions or complaints about our use of your information, you can contact us at learn@saintscoaching.com.au.

Links

When you click on links on the Platform, they may direct you away from the Platform. Once you leave the Platform, you are no longer governed by this Policy or our Terms of Use. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Changes to this Privacy Policy

We may update this Policy from time to time. Any changes will be posted on this page, and we will revise the ‘Effective Date’ at the bottom of this page. By continuing to use the Platform after changes to the Policy are posted, you consent to the changes.

You are advised to review this Policy periodically for any changes.

Contact Us

If you have any questions about this Policy or how we handle your personal information, please contact us at learn@saintscoaching.com.au.

Effective Date: 24/01/23